How To File A Claim

Experiencing a stolen item or slipping and falling in a hotel can ruin your trip. Approximately 1 in 4 people will have had an item stolen or incurred physical injury this year while staying in their room at a hotel. Therefore, InsuraGuest protection policy is important in case you experience an unfortunate event while you are enjoying your stay. Filing a claim with InsuraGuest is quick and easy, getting you taken care of the right way.

If you have suffered property loss or damage, or have been injured while on the property, InsuraGuest makes it easy to get your costs covered.

File your claim online

For the quickest, easiest claim path click here to file online. You will need to provide a description of the item (s) that were stolen, what was damaged in the room, a description of what happened, a doctor's or emergency receipt, a police report, billing and shipping address, and a method of payment for the deductible.

After you have successfully submitted your claim, you will receive an email with shipping and tracking information for your payment. If further information is required, a representative will contact you within 24 hours of the claim.

IMPORTANT NOTICE: It is your contractual responsibility to report any Claim, Loss or lawsuit, or any incident or event which could reasonably lead to a Claim, Loss or lawsuit, directly to us as set forth in the Policy. If for any reason you are unable to use our Online Claims App for this purpose, it is still your responsibility to report any such Claim, Loss, lawsuit, incident or event to us as set forth in the Policy by another method such as by facsimile at 1-877-452-6909, or by telephone at (801) 304-5500 or 1-800-257-5590. Your failure to do so may jeopardize any coverage as set forth in the Policy. After you have successfully submitted your claim, you will receive an email with shipping and tracking information for your payment. If further information is required, a representative will contact you within 24 hours of the claim.

Track your claim

Once you have filed a claim, you can check your claim status online, 24 hours a day.

Important details you will need to know:

  • First, with very few exceptions, claims must be reported within 10 days of the date of loss or injury.
  • Second, don’t forget and don’t wait, because submitting your claim after 10 days could incur a non-insured event. If your items were lost or stolen and are later found, you should contact InsuraGuest and return payment immediately.

Canceling a claim

If you have filed a claim and then find the lost item, you may be able to cancel your claim by contacting InsuraGuest with your claim ID. Canceling a claim will depend on the terms and conditions and the number of days after you have filed. Most claims can be canceled if reported within a few days of the event.